Find a reputable tradesperson today
Accredited professionals, all in one place
The majority of tradespeople are excellent and honest workers but if you happen to be unlucky, you could end up living in unpleasant conditions and paying even more to fix a botched job.
To ensure you don’t find yourself in this situation, it’s important you search for the right people with the right accreditations.
So, to ensure the job’s done right the very first time around, select the link below where you will be able to contact hundreds of local and accredited specialists.
TRUSTMARK BENEFITS
What are the benefits of using a TrustMark tradesperson?
Assistance in finding the right tradesperson for the job
Saving you time and effort.
Confidence in your choice of tradesperson
Providing you with peace of mind knowing that you will receive quality work and excellent customer service.
TrustMark Customer Charter
For a clear understanding of your rights and responsibilities.
Support services to help you if something does go wrong
If you find yourself dissatisfied, someone will be able to listen and help.
Minimum two-year financial protection*
*Depending on the price of the job and if the installer can obtain financial protection.
For further information on TrustMark visit www.trustmark.org.uk
WE’RE HERE TO HELP
Want to make a complaint?
We accept that on occasion, things can go wrong. We are here to offer our members and their customers an impartial and flexible way of reaching a resolution through mediation, Alternative Dispute Resolution (ADR) and the TrustMark Dispute Resolution Ombudsman.
The steps below outline the three-stage process for you to follow if you have a dispute with one of our TrustMark Registered members.
Step 1
Make contact with the business that carried out the work
- Contact the business and explain your concerns
- Set out why you and not satisfied and what you would like them to do to put it right
- Allow the Registered Business a reasonable amount of time to respond and rectify mistakes
- If you haven’t already done so ensure that you have all the relevant evidence to hand such as quotations, contracts, pictures and follow-up in writing
- Keep a record of any communications, deadlines and agreements made with the business.
Step 2
Escalate to the Scheme Provider the business is registered with
If you are unable to reach a satisfactory resolution with the business, the next stage in the process is to escalate the dispute to the business’s Scheme Provider.
If the business is one of our members, we will investigate the substance of the complaint, liaise with you and the business and, if necessary, arrange for the business to carry out remedial work.
Step 3
Escalate to the Dispute Resolution Ombudsman (DRO)*
- If your dispute remains unresolved after the previous two stages, you may escalate your complaint to the Dispute Resolution Ombudsman (DRO) provided the following criteria have been met:
- You have raised your dispute with the TrustMark Registered Business. (Stage 1).
- You have escalated the dispute to the business’s Scheme Provider. (Stage 2)
If you approach the DRO without previously escalating your complaint to the Scheme Provider you will be directed to TrustMark who will signpost you to the appropriate Scheme Provider.
Who else uses TrustMark
TrustMark is ever-expanding and is endorsed by many trade organisations as the place to go for trustworthy tradespeople such as:
READY TO SIGN UP?
Contact us
All our members have signed up to the TrustMark Customer Charter which demonstrates their commitment to customer service and high levels of technical standards.
If you would like to speak to us, you can call or email us using the links below: